Return, Exchange, Refund & Cancellation Policy

At Mahishvika Collections, we carefully inspect every product before dispatch. However, if you experience an issue with your order, please follow the policy below.

 

Returns and Exchanges for Products Below ₹1200

To keep our products affordably priced, we are unable to offer complimentary returns or exchanges for products priced below ₹1200.

If you still wish to return or exchange an eligible product, the applicable reverse-pickup and replacement-delivery charges must be borne by the customer. All requests remain subject to our return and exchange eligibility conditions and quality inspection.

This condition does not apply when the product received is verified as damaged or defective. In such cases, Mahishvika Collections will bear the applicable shipping charges. However we will need video of opening the product, as our products are packed only after complete quality check for any defect and damage, so we don't expect any damaged product to be delivered.

We kindly request customers to review the product description, fabric details, apparel size, colour and care instructions carefully before placing an order. Choosing the appropriate product and size helps avoid the need for a return or exchange.

1. How to Request a Return or Exchange

To request a return or exchange, email us at mahishvika.collections@gmail.com within 48 hours of receiving your order.

Please include:

  • Your order number.
  • The reason for the return or exchange.
  • Your preferred size, if requesting a size exchange.
  • Clear photographs showing the damage, defect or incorrect item, if requesting for defective product return.
  • Photographs of the outer packaging and shipping label.
  • A brief description of the issue.
  • Please wait for our confirmation before returning the product.

2. Eligibility for Return or Exchange:

A product is eligible for return or exchange, only if it satisfies below conditions:

  • The product is faulty or defective.
  • You received a different product from the one ordered.
  • The product does not fit properly and you require a size exchange. Size exchanges are subject to the availability of the requested size. A product can be exchanged only once.
  • If the requested size is unavailable, an eligible credit coupon may be issued after the returned product passes our quality inspection.
  • The request is submitted within the applicable time limit.
  • The product passes our quality inspection.

    Once your request is approved, we will coordinate with our logistics partner for the pickup and replacement process, subject to product availability.

    All returned products must be:

    • Unused and unworn.
    • Unwashed and unaltered.
    • Free from stains, odour, makeup marks or damage.
    • Returned in their original packaging.
    • Returned with all original tags and labels intact.

    If an item is found to be used, worn, washed, torn, damaged, soiled or altered, the return or exchange request will be rejected.

    3. Products Not Eligible for Return or Exchange

    Returns or exchanges will not be accepted for:

    • Sale or discounted products.
    • Products without their original tags, labels or packaging.
    • Products that have been worn, washed, used, soiled, damaged or altered.
    • Requests made after the applicable return or exchange period.
    • Products returned without prior confirmation from Mahishvika Collections.
    • A second exchange request for the same product.

    4. Pickup and Shipping Charges

    • We offer a complimentary pickup for the first approved return or exchange request for an order.
    • If a second pickup or delivery is required, the applicable shipping charges must be paid by the customer.
    • Additional charges apply to Cash on Delivery (COD) orders. Any applicable COD charge will be displayed or communicated when the return or exchange order is placed.
    • Original COD and shipping charges, where applicable, are not included in the credit coupon.
    • Processing timelines may vary depending on pickup location, product availability and logistics-service conditions.·       

    5. Quality Inspection

    Every returned product will undergo a complete quality inspection after it reaches us.

    A return, exchange or credit coupon will be approved only after the product passes this inspection. If the product does not meet the eligibility conditions, the request may be rejected and the product may be sent back to the customer at the customer’s expense.

    6. Refund Policy

    Mahishvika Collections does not provide cash refunds or refunds to the original payment method.

    For an approved return, the eligible product value will be issued as a store-credit coupon code.

    Store-Credit Coupon Conditions

    • The coupon is valid for six months from the date of issue.
    • It may be used toward a future purchase from Mahishvika Collections.
    • It is a single-use coupon and can be applied to only one order.
    • Any unused coupon balance will not be carried forward or reissued.
    • The coupon cannot be exchanged for cash.
    • The coupon cannot be transferred, extended or used after its expiry date.
    • The coupon will be issued only after the returned product passes our quality inspection.

    7. Cancellation Policy

    Orders cannot be cancelled once the purchase has been completed.

    Please carefully check the product, size, colour, quantity, delivery address and contact information before placing your order.

    Mahishvika Collections reserves the right to cancel an order due to product unavailability, payment-related issues, incorrect pricing or other unavoidable circumstances. If a prepaid order is cancelled by us, the amount paid will be refunded through the applicable payment method.

    8. Contact Us

    For assistance with a return or exchange, contact us:

    Mahishvika Collections
    Email: mahishvika.collections@gmail.com

    Please mention your order number in all return or exchange communications.